Compliments & Complaints

Compliments & Complaints

The Compliments and Complaints section on the system allows parents to view Compliments and Complaints that have been added by parents whose children also attend the childcare setting.

Parents can add Compliments and Complaints directly on the system that require approval by the childcare setting before appearing on the system for parents to view.

Available on the following Devices

Available on the iPhone & Android App.
Available on the iPad & Android Tablet App.
Available on a PC / Laptop / Mac Web Browser.

Key Areas of the Compliments and Complaints section

Parents can view the Compliments and Complaints the childcare setting has received.
Parents can add a Compliment or Complaint that will be approved by the setting to be viewed by other parents.

Parent's User Guide and Information for the Compliments and Complaints section

Shown below are a selection of screenshots taken from the web (PC / Desktop) and app (iOS / Android) versions providing a useful guide on how parents use the Compliments and Complaints section on the system..

Apple iPhone and Android App

After clicking on the compliments icon on the home screen you will be taken to the overview page of the compliments & complaints section (1), you will now be able to view all the compliments & complaints that the childcare setting has approved for viewing, in addition you can also add your own compliment or complaint to the system.

To view a compliment or complaint click on the view icon beneath any compliment or complaint, you will then be taken to a new page to view the selected compliment or complaint (2), if the compliment or complaint is in word (doc) or (pdf) format, click on the doc or pdf icon to download the compliment or complaint, the system will tell you the compliment or complaint is downloading and once downloaded will show the document in your device's folder (3).

To add a compliment or complaint click on the Add a Compliment / Complaint button on the overview screen (1), a new page will open allowing you to add your compliment or complaint to the system (4), once added your compliment or complaint will appear in the Pending folder waiting for administrator approval before being viewed on the system by other parents (5).

Web PC / Desktop & tablet app (iOS / Android)

The Compliments & Complaints section can be accessed by placing your mouse over the Communicate icon at the top of the page and from the drop down list that appears clicking on the Compliments link.

If after arriving at the Compliments & Complaints section you need assistance with using this section, click on the Help Tour link at the top of the page where full step by step instructions on how to use this section will be provided, you can find the Help Tour link at the top of the page in every section of the system.

Help Tour:

Clicking on the Help Tour link at the top of the page in every section on the system provides you with step by step instructions on how to use the section you are currently viewing.

For a user guide on the Help Tours on the system click here.